Refund policy
Refund Policy
Our products are manufactured and fulfilled through Printify, our print-on-demand partner. Because almost everything we sell is custom-made to order — personalized with your names, numbers, and colors — most items cannot be returned or exchanged once production has started. Please double-check your design, sizing, and personalization details before completing your order.
Custom & Personalized Items
All custom and personalized items (jerseys, polos, socks, or any product with names, numbers, or team-specific designs) are final sale and cannot be returned or exchanged, except in cases of defects, misprints, or shipping errors as described below.
Defective, Damaged, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is defective, misprinted, damaged in transit, or doesn't match what you ordered, contact us at support@valisen.com within 14 days of delivery with photos of the issue. We'll cover the cost of a replacement or refund — no return shipping charge to you.
Non-Personalized Items
If you purchase a non-personalized item (where offered), standard return rules apply: you have 14 days from delivery to request a return. The item must be unworn, unused, in its original condition and packaging, with proof of purchase. Contact us at support@valisen.com to start a return; items sent back without a prior return request will not be accepted.
Non-Returnable Items
In addition to custom/personalized products, we're unable to accept returns on:
- Sale items and gift cards
- Perishable goods
- Hazardous materials or flammable items
Exchanges
Because items are made to order, we don't offer direct exchanges. If you'd like a different size, name, number, or design, please place a new order. If your original item was defective or misprinted, see the section above — we'll cover a replacement.
EU 14-Day Cooling-Off Period
If your order ships to the European Union, EU consumer law gives you the right to cancel certain orders within 14 days. Please note that this right generally does not apply to goods made to your specifications or clearly personalized, which includes custom team apparel. Non-personalized items, where applicable, remain eligible for the standard 14-day cooling-off period.
Refunds
Once we've reviewed your defect/damage claim or an eligible return, we'll let you know if it's approved. Approved refunds are issued automatically to your original payment method within 10 business days. Please allow extra time for your bank or card provider to post the refund.
If more than 15 business days have passed since approval and you haven't received your refund, contact us at support@valisen.com.